The box your products have been packaged in is made from recycled and recyclable material and is also filled with biodegradable and compostable starch packaging peanuts. Our eco-friendly packaging is designed with you and the planet in mind!
All orders will be shipped by Canada Post and USPS from our distribution centre in Quebec, Canada. - Your order will be subject to 1-3 business days of processing time in our warehouse before it ships. -We offer a $8.95 flat-rate shipping & handling charge for a standard shipping service of 4-7 business days. -Orders are only shipped on business days: Monday to Friday, excluding all Canadian public holidays.
We ship to all 50 states in the USA as well as Puerto Rico and throughout Canada.
You will find the tracking number for your order on the shipping confirmation email that will be sent to you once your order is shipped. You can also sign in to your account and view all your orders. By clicking on the order you are interested in tracking, you will then be redirected to a new page where you will have access to the tracking number (it will be displayed at the top of the page). Our orders are shipped with Canada Post and USPS.
In the unlikely event that your products are damaged during shipping, our customer care team will be there to help, please contact us here. A claim will be filed by one of our customer care representatives. The carrier (Canada Post/USPS) will then contact you to ask for pictures and additional details once the claim has been initiated. Pictures of the damaged box showing the shipping label and tracking number, the damaged products inside the box and the packing slip are mandatory in order to process any requests regarding damages. Once our team and the carrier receives all the required information (pictures, details, etc.), we will then be able to offer compensation for any damaged items.
Returns and cancellations
Products purchased on our website are final sales. For hygiene and safety reasons, we do not accept returns or exchanges. This policy has been put in place to reduce our ecological footprint by reducing packaging and extra transportation.
You may cancel your order by calling or sending an email to our customer care team. Please note: orders that have already been prepared cannot be cancelled.
Our products are biodegradable and Ecologo certified (UL). The Ecologo® certification is based on multi-attribute life-cycle assessment and demonstrates our reduced environmental impact.
ATTITUDE sunscreens do not contain any ecotoxic chemical filters such as octinoxate or oxybenzone (benzophenone-3), which have been banned in some parts of the United States due to their harmful effects on fish and corals. As always, we prefer ingredients of plant and mineral origin. That is why our sunscreens all have non-nano zinc oxide as their active ingredient and proudly bear the EWG VERIFIED™ seal. For more information on our sunscreens, please visit our 2020 sun care guide here.
We do not use any animal-based ingredients in the manufacturing of any of our products. All components used are either vegetable-based or mineral-based and are selected for their environmental and health safety profile. We do not perform or instruct to perform tests on animals, either for finished products or ingredients, and do not tolerate animal cruelty. Our products do not contain carmine, beeswax nor lanolin.
Some of our body care products contain hydrolyzed wheat protein, which is clearly identified on our labels. Since gluten is found in wheat, these products could contain it in very low concentration. We do not analyze the presence of gluten in our finished product, but as far as we know, our products do not contain gluten. With regard to allergies, we are aware that they are a complex phenomenon and it is always preferable to ask for a health specialist’s advice if in doubt. We recommend testing our products on a small area of the skin before use.
Our products do not contain nuts per se. A few ingredients are derived from coconut oil or contain almond oil, sunflower oil or moringa seed, for example, but in these cases, we clearly mention it in the ingredient list. To have a look at the complete list, you can check the label or the product page on our website. We do not analyze the presence of nuts in our finished products. With regard to allergies, we are aware that they are a complex phenomenon and it is always preferable to ask for a health specialist’s advice if in doubt. We recommend testing our products on a small area of the skin before use.
All our ingredients are from vegetable or mineral sources. Please contact our customer care team here for more information and details on individual ingredients!
All our body care products bear the EWG VERIFIED™ seal. However, EWG does not yet have a certification for household products or pet products (they should have one very soon). For this reason, some of our products have yet to carry the EWG VERIFIED™ seal. Rest assured that once this certification is created, our household and pet products will be the first to be listed. Nonetheless, we analyze each ingredient to ensure that it meets all of our strict development criteria and is not on EWG’s list of ingredients of concern. We strive to meet EWG standards!
Sun Care Product line
There are two types of UV filters: chemical and physical. Chemical filters use active ingredients that get absorbed by the skin to block UV rays and protect the skin. Physical (or mineral) filters create a physical barrier on the skin to block UV rays. According to the Environmental Working Group (EWG), zinc oxide is considered to be the safest physical filter.
SPF indicates the amount of UVB rays blocked by a sunscreen. SPF 30 will block 97.4% of UVB rays, while SPF 50 will block 98%. As you can see, the difference is relatively small. Although the numbers increase, your degree of protection isn’t significantly better. In fact, the difference between SPF 30 and 50 is minimal—SPF 50 only blocks an extra 0.6% of UVB radiation.
*Health Canada recommends a sunscreen with a minimum SPF of 15.
And very high SPFs don’t come without risks. They give people the impression that they are extremely well protected, so they tend to spend more time in the sun. However, the SPF value is not a time-dependent protection, but rather indicates the proportion of blocked sun rays. This is why we have to re-apply sunscreen every two hours, regardless of its SPF, to efficiently protect the skin.
Our sunscreens are partially water resistant because some of their ingredients, including zinc oxide, naturally repel water. However, we prefer not to label our sunscreens as such because after they are exposed to water, they will no longer provide protection that is as effective. Therefore, we recommend reapplying our sunscreen at least every 2 hours, and after swimming or excessive sweating.
While titanium dioxide is often used in mineral sunscreens, it only provides partial UV protection. Zinc oxide, on the other hand, offers broad-spectrum coverage (UVA and UVB). According to the Environmental Working Group (EWG), zinc oxide is the soundest sunscreen choice. For an efficient and non-whitening product, it’s important to ensure that there is a high enough concentration of non-nano zinc oxide. *For more information, read our article here.
Yes, our sunscreens are all made with non-nano zinc oxide.
In addition to being a mineral sunscreen made with zinc oxide, the sunscreen for sensitive skin is fragrance-free, dermatologist tested and enriched with 1% colloidal oatmeal. Colloidal oat is a natural medicinal ingredient recognized by Health Canada for skin care purposes. Oats protect the skin barrier and help relieve symptoms caused by eczema and skin irritations. It also features the NEA (National Eczema Association) Seal of Acceptance™ logo, certifying that it is free of ingredients unsuitable for sensitive skin.
It is true that the whitening effect can be related to the size of the zinc particles. We put a lot of effort into choosing the right particle size for our physical solar filter. It was a great challenge to find the right balance between application performance and particle size, and thus offer minimal whitening of the skin and maximum protection. We are very proud of the result and have had great comments from our customers!
Super Leaves™ Product line
Thanks to the genius of science, it is now possible to extract the active ingredients from a variety of leaves so you can enjoy their many benefits every day. Rich in minerals, vitamins and growth factors, and with strong regenerative powers, leaves have the remarkable ability to give you glowing skin and healthy hair.
All our Super leaves™ products are enriched with watercress and Indian cress leaf extracts. Added to our natural formulas, these exceptional ingredients help effectively strengthen and condition hair from root to tip. They are also rich in sulfur, which is essential to the production and structural support of keratin, a protein naturally present in hair. In addition, watercress and Indian cress leaf extracts are ideal for promoting long-lasting hair growth.
Over time, environmental pollutants – gasses, particles and liquids – can be harmful and contribute to premature aging of the hair and skin. This is why we added moringa seed extract to our Super leaves™ hair and skin care products. This active ingredient, taken from the seeds of the moringa oleifera, also known as the miracle tree, limits particle buildup while providing cleansing and purifying powers from head to toe.
All Super leaves™ products are EWG Verified™, a status granted by the Environmental Working Group. EWG’s standards help consumers make the best possible choices by opting for ingredients with low health risks, allowing people to live in healthier environments. To this end, they created an important educational tool for consumers: the Skin Deep® database. This directory provides consumers with information on all the ingredients in the personal care products that they use, including any potential risk of adverse effects.
Since our products are made with worry-free ingredients, our products are safe for children. However, we do offer a wide range of products specially designed for kids. Check out our Little Ones collection for more information.
Don’t worry! All our shampoos and conditioners can be used on color-treated hair. If your hair is damaged, dull, dry or brittle from color treatments, we suggest you use our Color Protection shampoo and conditioner.
Absolutely! Our products for men include: our 2-in-1 Shampoo & Shower Gels (Scalp Care and Energizing), and our body creams (Soothing and Energizing). Their musk, lemon, cedarwood, neroli and bergamot aromas may be more appealing to men. However, all Super leaves™ products can be used by both men and women.
Of course! Since our products are made with worry-free ingredients, they are completely safe for washing your beard. If you find that your facial hair needs extra hydration, feel free to use our Moisture Rich or Nourishing & Strengthening products.
As of now, there is only one size available for the conditioner. If you need more conditioner because your hair is prone to tangle, try the hair detangler from our Little Ones collection. It’s suitable for both kids and adults!
Sensitive skin Product line
Not all products from this collection are fragrance-free. Only the ones labeled as such (white and bleu label) are fragrance-free. The other products in this collection (avocado oil, argan oil and chamomile) all have natural added fragrances.
Little leaves™ Product line
The Little leaves™ products are specifically formulated for children between the ages of 2 and 12.
Our Little leaves products' natural fragrances are geared towards older children, with their fun and frutty notes! In addition, the formulas for both collections are specifically designed for the age group they are targeting.
baby leaves™ Product line
Our products are not tear-free. The tear-free claim can be used when products are tested on animals and as we are a vegan and cruelty-free company, we cannot use this claim on our products. However, we always make sure to select the safest ingredients for your baby's skin. We also perform a series of tests under the supervision of a dermatologist in an independent laboratory, to enable us to claim that our products are hypoallergenic and non-irritating. It is important to note that these products are formulated for external use only (as written on the label) and may irritate eyes even if natural.
To contact us
Please contact Josiane Bétit at firstname.lastname@example.org, (514) 831-0276
Please contact our marketing department at email@example.com
Please contact our customer care team at firstname.lastname@example.org. We do our very best to reply to emails within 2 business days. Our FAQ is also available to answer most of your questions. Our customer care department operates from Monday to Friday, 8 a.m. to 5 p.m. (EST) and will be closed on Canadian public holidays.
We want to plant trees because we care about people and the environment! Planting trees brings benefits to the people of threatened lands and developing countries—and to the environment, we share with them—therefore, promoting cooperation from communities around the world. This project's mission begins with providing fair wage employment to local villagers who live adjacent to the project sites. This model offers development focused on environmental and economic sustainability.
We work with both Eden Reforestation Projects and One Tree Planted. For more information on these charities, we invite you to visit their websites. https://edenprojects.org/ https://onetreeplanted.org/
partners at One Tree Planted and Eden Reforestation Projects work hard to keep us informed on how your contribution is being used. When planting sessions takes place, our reforestation partners send us an update with photos and various information. This will include details such as the tree species planted, expected survival rates, community engagement, and ecological benefits.
Due to several factors, including the communities’ need for employment, the land availability, the weather and the tree availability, we are currently unable to choose where the trees are planted.
As many communities directly reach out to our partner charities for help and opportunities, we therefore rely on the expertise and experience of these charities to decide where is best to plant our trees and where it is most needed.
We invite you to contact our partners to verify with them that our contribution is being made. They will be able to provide proof of our partnership!
Many of the trees initially planted are designed to be cut back periodically, as these are species that grow back vigorously after harvesting. These trees sustainably meet the needs of the participants, and the net result is a rapidly and constantly growing diversity within the reforested lands. Therefore, the projects you support are not only permanent but are expanding, growing in diversity and ecological benefits, year after year.