FAQ

Our Fragrances

Because your opinion matters! Your valuable feedback inspired us to highlight what you truly love: the real fragrance notes. Now it’s much easier to recognize the scent that accompanies you every day.

Our products keep the same formulas you already love. The only exception is our Super leaves® hand soaps, for which we removed some extracts. However, we kept the beloved watercress and Indian cress extracts, known for their revitalizing benefits. As for our hair care products, the star ingredients are still proudly highlighted on the packaging.

No, rest assured, the fragrance is the same! Only the name was updated to better reflect the true fragrance notes you already enjoy.

To help you navigate the changes, here’s the correspondence between the former names and the new fragrances: 

  • White Tea Leaves ▶ Coconut & Wild Berries 
  • Orange Leaves ▶ Orange Blossom & Eucalyptus 
  • Olive Leaves ▶ Pear & Amber 
  • Lemon Leaves ▶ Earl Grey & Fresh Cucumber 
  • Vine Leaves & Pomegranate ▶ Melon & Peach Blossom  
  • Chamomile ▶ Sweet Jasmine 
  • Avocado Oil ▶ Fresh Apple 
  • Argan Oil ▶ Vanilla Cream 
  • Sandalwood ▶ Sandalwood & Cedar (deodorant only) 
  • Orange Cardamom ▶ Orange Blossom & Eucalyptus 

Since the transition is gradual, you may receive either version of the packaging. Rest assured: whether it’s the old or the new name, the quality and the fragrance of your favorite product remain exactly the same.

Payment Methods

We only accept Visa, AMEX and Mastercard credit cards (gift cards not included), Apple Pay, Shop Pay, Google Pay.


Shipping

The box your products have been packaged in is made from recycled and recyclable material and is also filled with biodegradable and compostable starch packaging peanuts. Our eco-friendly packaging is designed with you and the planet in mind!

- All orders will be shipped from our distribution centre in Quebec, Canada.

- Your order will be subject to 5-8 business days of processing time in our warehouse before being shipped, then given to a carrier who will deliver it within 2-8 business days business days to the delivery point, with exception of special weather conditions or other exceptional events.

Standard shipping is available for the following rates:

  • Orders less than $29.99: $12.99
  • Orders from $30.00 to $73.99: $9.99
  • Shipping is free on all orders of $74 and more*. Shipping discount will be applied at checkout.


- Orders are only shipped on business days: Monday to Friday, excluding all Canadian public holidays.

- Please note that during high-traffic events like Black Friday and Boxing Day, your delivery might take a little longer than usual. With so many orders coming in, our team is working extra hard to get your package ready as quickly as possible. That being said, our shipping partners may also experience delays that are out of our hands. We truly appreciate your patience and understanding during these busy times. 

We ship to 48 states in the USA (Hawaii, Alaska and Porto Rico not included) and throughout Canada (Northwest Territories, Nunavut and Yukon not included). Please also note that we are unable to deliver to Post Office boxes.

You will find the tracking number for your order in the shipping confirmation email sent once your order has been shipped. You can also sign in to your account and view all your orders. By clicking on the order you are interested in tracking, you will be redirected to a new page where the tracking number will be displayed at the top of the page.

Once you have your tracking number, you can follow your package directly on the carrier’s website for the most up-to-date delivery information.

In the unlikely event that your products are damaged during shipping, our customer care team will be there to help, please contact us here. Photos of the damaged box and damaged products are mandatory in order to process your request. A claim will be filed with our shipping partners by one of our customer care representatives.

Once our team and the carrier receive all the required information (pictures, details, etc.), we will then be able to offer compensation for any damaged items.

Please note that after 30 days (from the date of shipment), unfortunately we will not be able to process your request.

Our prices are shown in USD on our website and there is no exhange rate conversion made at the time of purchase. We do not charge any extra fees, customs fees but taxes may be applicable. This being said some US banks can still charge a small fee for International companies. We suggest you contact your bank to ask about their procedures.

Returns And Cancellations

Products purchased on our website are firm sales. For reasons of hygiene, safety and to reduce our environmental footprint by reducing additional packaging and transportation, we do not accept returns or exchanges. Please also note that we do not offer compensation for errors or dissatisfaction.

Please note that any order placed cannot be cancelled. If you wish to change your shipping information, please contact us through our contact form by selecting 'I have an issue with my order' and then 'I have an issue with my address'.

Our Products

Our products are developed in our Montreal laboratory and produced in our own 150,000 square-foot Sherbrooke facility. Combining sustainable practices, cutting-edge technology, and well-being, this plant employs over 180 people, therefore, contributing to the local economy. Only four products requiring unique expertise and technology are manufactured abroad.

We do not use any animal-based ingredients in the manufacturing of any of our products.

We do not perform or instruct to perform tests on animals, either for finished products or ingredients, and do not tolerate animal cruelty. Our products do not contain carmine, beeswax nor lanolin.

Some of our personal care products are formulated with ingredients such as wheat protein or oat kernel flour that could contain gluten in small quantities. As they are used topically, to our knowledge it is very unlikely to cause any reactions.

However, we do not analyse the presence of gluten or traces of gluten in our finished products so if you have specific sensitivity problems, we recommend that you consult your doctor.

Our products do not contain nuts per se. A few ingredients are derived from coconut oil or contain almond oil, sunflower oil or moringa seed, for example, but in these cases, we clearly mention it in the ingredient list. To have a look at the complete list, you can check the label or the product page on our website.

We do not analyze the presence of nuts in our finished products.

With regard to allergies, we are aware that they are a complex phenomenon and it is always preferable to ask for a health specialist’s advice if in doubt. We recommend testing our products on a small area of the skin before use.

All our ingredients are from vegetable or mineral sources. Please contact our customer care team here for more information and details on individual ingredients!

All our body care products bear the EWG VERIFIED™ seal. However, EWG does not yet have a certification for household products or pet products (they should have one very soon). For this reason, some of our products have yet to carry the EWG VERIFIED™ seal. Rest assured that once this certification is created, our household and pet products will be the first to be listed.

Nonetheless, we analyze each ingredient to ensure that it meets all of our strict development criteria and is not on EWG’s list of ingredients of concern. We strive to meet EWG standards!

Sunly™ Product Line

Yes. All our sun care products offer broad-spectrum protection against both UVA and UVB rays. We use zinc oxide, a mineral filter known for effectively protecting the skin from both types of rays.

Only our SPF 50+ Lightweight Mineral Lotions are water-resistant, for up to 80 minutes. All SPF products, including the lotion, should be reapplied after 2 hours, after swimming or sweating. All other sunscreens in our sun care line are not water-resistant.

No. We only use non-nano zinc oxide.

Nanoparticles are extremely small particles that may penetrate the skin. To avoid this, we use non-nano zinc oxide, which sits on the skin’s surface and creates a physical barrier against UV rays.

According to the Environmental Working Group (EWG), non-nano zinc oxide is considered one of the safest sunscreen options. EWG Verified® mineral sunscreens are recommended for this reason.

1.https://www.ewg.org/sunscreen/report/nanoparticles-in-sunscreen/#.WwqMgy8ZNPU

Mineral sunscreen sits on the skin’s surface to help protect against UVA + UVB rays. It’s known for being gentler on sensitive skin. Our formulas use non-nano zinc oxide and are EWG Verified®.

Reapply every 2 hours, and always after swimming, sweating, or towel-drying, even if you’re using a high SPF.

Super Leaves Product Line

Thanks to the genius of science, it is now possible to extract the active ingredients from a variety of leaves so you can enjoy their many benefits every day. Rich in minerals, vitamins and growth factors, and with strong regenerative powers, leaves have the remarkable ability to give you glowing skin and healthy hair.

All our Super leaves™ products are enriched with watercress and Indian cress leaf extracts. Added to our natural formulas, these exceptional ingredients help effectively strengthen and condition hair from root to tip. They are also rich in sulfur, which is essential to the production and structural support of keratin, a protein naturally present in hair. In addition, watercress and Indian cress leaf extracts are ideal for promoting long-lasting hair growth.

Over time, environmental pollutants – gasses, particles and liquids – can be harmful and contribute to premature aging of the hair and skin. This is why we added moringa seed extract to our Super leaves™ hair and skin care products.

This active ingredient, taken from the seeds of the moringa oleifera, also known as the miracle tree, limits particle buildup while providing cleansing and purifying powers from head to toe.

All Super leaves™ products are EWG Verified™, a status granted by the Environmental Working Group. EWG’s standards help consumers make the best possible choices by opting for ingredients with low health risks, allowing people to live in healthier environments.

To this end, they created an important educational tool for consumers: the Skin Deep® database. This directory provides consumers with information on all the ingredients in the personal care products that they use, including any potential risk of adverse effects.

Since our products are made with worry-free ingredients, our products are safe for children. However, we do offer a wide range of products specially designed for kids. Check out our Little Ones collection for more information.

Don’t worry! All our shampoos and conditioners can be used on color-treated hair. If your hair is damaged, dull, dry or brittle from color treatments, we suggest you use our Color Protection shampoo and conditioner.

Of course! Since our products are made with worry-free ingredients, they are completely safe for washing your beard. If you find that your facial hair needs extra hydration, feel free to use our Moisture Rich or Nourishing & Strengthening products.

As of now, there is only one size available for the conditioner. If you need more conditioner because your hair is prone to tangle, try the hair detangler from our Little Ones collection. It’s suitable for both kids and adults!

Sensitive Skin Product Line

Not all products from this collection are fragrance-free. Only the ones labeled as such (white and bleu label) are fragrance-free. The other products in this collection (avocado oil, argan oil and chamomile) all have natural added fragrances.

Little leaves™ Product Line

The Little leaves™ products are specifically formulated for children between the ages of 2 and 12.

Our Little leaves products' natural fragrances are geared towards older children, with their fun and frutty notes! In addition, the formulas for both collections are specifically designed for the age group they are targeting.

baby leaves™ Product Line

Our products are not tear-free. Our products are designed for external use only and some ingredients may irritate eyes even if natural. Our focus is on providing the best ingredients for your baby’s skin.

We therefore perform a series of tests under the supervision of a dermatologist in an independent laboratory, to enable us to claim that our products are hypoallergenic and non-irritating forthe skin.

Oceanly™ Product Line

Our Oceanly line does not have added fragrances. If some products have a light smell, it naturally comes from the ingredients we use.

Some have a stronger smell, such as algae and sea mud.

All our products are dermatologically tested. They have been tested for potential skin irritation during use and have been found to be non-irritating. However, if you have very reactive and sensitive skin, we recommend that you do a patch test before using the products on your skin.

We cannot confirm that our Oceanly skincare products are non-comedogenic, as we have not initiated any external lab testing on the finished products. However, our ingredients were chosen with non-comedogenic properties in mind, which means they do not clog pores. In addition, our extensive in-house testing has found no comedogenic effects. 

All our products have ingredients that complement each other. Your ritual can be composed of different types of products in order to have the best of each range. There is no restriction in the use of different products nor in the order of application.

Our formulas and packaging are biodegradable. The ability to biodegrade within landfills helps to reduce the buildup of waste, contributing to a safer, cleaner and healthier environment.

Subscription

To set up a subscription, select "Subscribe & Save" and your desired frequency on the product page before adding it to your cart.

All individual products are available for subscription, excluding bundles and accessories.

You can manage all your subscriptions by logging in to your customer account and selecting "Manage Subscriptions".

If you wish to cancel your subscription, head to your subscription portal, select "Manage Subscription", and then click "Cancel Subscription" (at the bottom of the page).

While we don't have a "pause" feature, you can easily skip or Reschedule your next order for any product by clicking "Reschedule" or "Ignore" button. This will effectively delay that product's delivery until the following cycle.

In your subscription portal, click "Add Product" to select the product you want. You can also swap one product for another.

Absolutely! Ine the portal, just click on the product you wish to modify.

Yes, you can. Simply select "Subscribe & Save" for the product you wish to subscribe to before adding it to your cart, and then add any other products as one-time purchases.

As a regular order, you can add a promotional code at the checkout when you place the order. They cannot be applied to existing or recurring subscription charges.

Absolutely! As long as your recurring subscription order totals more than $74 (excluding taxes and promo codes), you'll get free shipping.

The 10% discount applies to all products within your recurring subscription. It does not apply to any one-time items added to that delivery.

You can manage these details in your customer account. You'll find options to update your shipping address and payment method within "Address & Shipping details".

You'll be automatically billed after each shipment of your subscription. We'll send you an order confirmation email for every delivery, so you'll always know what to expect. If a product is temporarily out of stock, you won't be charged.

To Contact us

Please contact our customer care team through our contact form.

We do our very best to reply to emails within 2 business days. Our FAQ is also available to answer most of your questions.

Our customer care department operates from Monday to Friday, 9 a.m. to 5 p.m. (EST) and will be closed on Canadian public holidays.

Please contact Behrman Communications at attitude@behrmancesa.com.

Please contact our marketing department at marketing@attitudeliving.com

Please contact our sales department at sales@attitudeliving.com

Rewards Program

Joining is easy! Simply create a free account (or log in to your existing one) on our website. You can track your points, view your tier status, and redeem rewards directly from your Customer Account or the Rewards Page.

You earn points on every dollar spent (excluding taxes and shipping). Here are four ways to boost your balance:

  • New Arrivals: Look for the "New" badge on product images. You can earn points on up to 5 new arrivals per year!
  • Product Subscription: Sign up for a product subscription and earn a one-time bonus. (Limit of one use per year)
  • Product Reviews: Earn 100 points for each review (up to 5 per year). Tip: Leave your review on the same store (CA or US) where you shopped.
  • Multiplier Events: We occasionally host 2x Points Events. Keep an eye on our newsletter for these double-point opportunities!


Note: Points from orders appear as soon as payment is confirmed. For all other activities (like reviews or birthdays), please allow 24–48 hours for them to hit your account.

Log in to your account and add your birthday on the Rewards Page ("Ways to Earn Points" section).

The fine print (made simple):

  • The 30-day rule: You must register your birthday at least 30 days in advance. If you sign up closer to the date, your bonus will be delayed by 30 days for that first year.
  • Missed it? If you register after your birthday has already passed this year, your points will arrive on your next birthday.
  • The Reward: Member get 100 points and Premium get 200 points.

You can swap your points for discount coupons ($5, $10, $15, $20, or $25) in two ways:

  • In your Customer Account or in the Rewards Page: Click "Redeem my points" on your chosen coupon, and copy the code to your cart.
  • Pro-tip: Our coupons are stackable. You can use more than one reward code on a single order to maximize your savings. You can also combine them with on-site promotions or other promo codes.

Your points are valid on all our products. However, they cannot be used to cover taxes or shipping costs, and they cannot be exchanged for cash.

Gift Card Policy: While you don't earn points for buying a gift card, you will earn points when you use a gift card as your method of payment.

Our program has two levels based on your spend:

  • Member: Everyone starts here upon sign-up!
  • Premium: Reach this status by spending $250 or more. We’ll send you a welcome email the moment you cross this threshold to celebrate your new status.

How it works: Once you hit Premium, you keep that status for a full 12 months. To stay Premium for another year, simply reach the $250 minimum again before your status anniversary. Otherwise, you’ll return to Member status.

Once you reach Premium status you can benefit of these perks:

  • Free Shipping: Applied automatically at checkout on orders of $50 (before taxes and discounts) or more (no code needed). Can be combined with promo codes, as long as your total remains $50+ after discounts. Not valid on subscription orders.
  • Product Testing: You’ll be first in line to try our latest creations. We’ll contact you via email when a new testing campaign launches.
  • VIP Sales & Early Access: Enjoy 4 exclusive sales per year and be the first to shop our newest launches.
  • Priority Support: Your inquiries move to the front of the line with our Customer Care team.

Yes. Points are valid for 12 months from the date they are earned. Make sure to use them before they expire!

We’d be sad to see you go. If you’d like to leave our rewards program, please contact our Customer Care team, and they’ll assist you in closing your rewards account.

Referring a Friend

It's easy! Just go to the "Refer a Friend" page and share your referral link (you can send it automatically or copy it yourself). Your friend will get a $20 discount for their first purchase of $70+ (valid for 6 months). Once they place their order of $70+, you'll also get a $20 discount for your next order! 

No, you don't need to create an account in either case.

No, you can only be referred if it's your first order.

Yes, your order must be at least $70 (before taxes and shipping) to use the discount. Make sure your total meets this amount for it to apply!

No, you’ll only receive your $20 discount code if your friend spends at least $70 (before taxes and shipping) and uses your referral code.

Your reward code will be emailed to you once all conditions are met. Check your inbox, spam, or junk folder. If you still can’t find it, contact our customer service for help.

Yes, the $20 code expires 6 months after it's issued. Be sure to use it in time! If you're unsure about the expiration date, check the email where you received the code or reach out to customer service.

No, referrals must be for people at different addresses. This helps keep the program fair and ensures valid referrals.

No, self-referrals are not allowed. The program is meant for sharing with friends, not for personal use.

There’s no limit! You’ll get a $20 discount code for every friend who makes a qualifying purchase.