Joining is easy! Simply create a free account (or log in to your existing one) on our website. You can track your points, view your tier status, and redeem rewards directly from your Customer Account or the Rewards Page.

You earn points on every dollar spent (excluding taxes and shipping). Here are four ways to boost your balance:

• New Arrivals: Look for the "New" badge on product images. You can earn points on up to 5 new arrivals per year!
• Product Subscription: Sign up for a product subscription and earn a one-time bonus. (Limit of one use per year)
• Product Reviews: Earn 100 points for each review (up to 5 per year). Tip: Leave your review on the same store (CA or US) where you shopped.
• Multiplier Events: We occasionally host 2x Points Events. Keep an eye on our newsletter for these double-point opportunities!

Note: Points from orders appear as soon as payment is confirmed. For all other activities (like reviews or birthdays), please allow 24–48 hours for them to hit your account.

Log in to your account and add your birthday on the Rewards Page ("Ways to Earn Points" section).

The fine print (made simple):

• The 30-day rule: You must register your birthday at least 30 days in advance. If you sign up closer to the date, your bonus will be delayed by 30 days for that first year.
• Missed it? If you register after your birthday has already passed this year, your points will arrive on your next birthday.
• The Reward: Member get 100 points and Premium get 200 points.

You can swap your points for discount coupons ($5, $10, $15, $20, or $25) in two ways:

• In your Customer Account or in the Rewards Page: Click "Redeem my points" on your chosen coupon, and copy the code to your cart.
• Pro-tip: Our coupons are stackable. You can use more than one reward code on a single order to maximize your savings. You can also combine them with on-site promotions or other promo codes.

Your points are valid on all our products. However, they cannot be used to cover taxes or shipping costs, and they cannot be exchanged for cash.

Gift Card Policy: While you don't earn points for buying a gift card, you will earn points when you use a gift card as your method of payment.

Our program has two levels based on your spend:

• Member: Everyone starts here upon sign-up!
• Premium: Reach this status by spending $250 or more. We’ll send you a welcome email the moment you cross this threshold to celebrate your new status.

How it works: Once you hit Premium, you keep that status for a full 12 months. To stay Premium for another year, simply reach the $250 minimum again before your status anniversary. Otherwise, you’ll return to Member status.

Once you reach Premium status you can benefit of these perks:

• Free Shipping: Applied automatically at checkout on orders of $50 (before taxes and discounts) or more (no code needed). Can be combined with promo codes, as long as your total remains $50+ after discounts. Not valid on subscription orders.
• Product Testing: You’ll be first in line to try our latest creations. We’ll contact you via email when a new testing campaign launches.
• VIP Sales & Early Access: Enjoy 4 exclusive sales per year and be the first to shop our newest launches.
• Priority Support: Your inquiries move to the front of the line with our Customer Care team.

Yes. Points are valid for 12 months from the date they are earned. Make sure to use them before they expire!

We’d be sad to see you go. If you’d like to leave our rewards program, please contact our Customer Care team, and they’ll assist you in closing your rewards account.