No, you don’t need to create a new account. If you already have a customer account, you’re automatically enrolled in our rewards program. Simply log in to your account to start earning points with every purchase.

Your customer account is your go-to place to check your points and rewards. You can also access all your information by visiting our rewards page.

Signing up is easy and free! Just create an account here by entering your name, email, and password. If you already have a customer account,you’re automatically part of our rewards program.

Points will be awarded to your account when your order is marked as paid. For other activities, points will typically be credited to your account within 24-48 hours.Please note that due to Canadian Law 25 concerning the protection of user privacy, your previous points could not be transferred. The loyalty program will therefore start from scratch.

Redeeming your points for rewards is easy! Log in to your customer account or visit our rewards page to see all available options. Then click the “Redeem My Points” button to select your reward.

Yes, you earn points on all purchases, excluding taxes and shipping costs. Points are awarded when the order is marked as paid. 

Please note, points are not earned on the purchase of gift cards. However, points can be earned when the gift card is used as a payment method for a qualifying purchase.

Points can be used towards discounts on purchases, but they cannot be used to pay for taxes, shipping, or non-eligible items. Points also cannot be redeemed for cash. Since points can be redeemed as coupons, they cannot be combined with other coupons. Only one coupon per cart.

You can submit one review per product purchased. Each review will earn you 150 points once it has been approved in the system. You can earn these points a maximum of 10 times within any 365-day period from the date you start earning them. 

To make sure your points are added to your account, please leave your review on the store where you made your purchase: 

• Purchases made on the Canadian store = reviews left on the Canadian store 
• Purchases made on the U.S. store = reviews left on the U.S. store 

You can add your birthday to your account by logging in and updating your profile information. Please ensure that your birthday is registered at least 30 days in advance. 

For fraud prevention, if you enter a birthday within the next 30 days, your reward will be delayed until 30 days after the date of entry.

In order for you to receive your birthday bonus on your birthday, you must register your birthday at least 30 days prior to your birthday. If your birthday falls between the day that you registered and the 30-day waiting period afterward, you will receive your birthday bonus 30 days after your registration.  This delay is only applicable for the first year that you signed up. If you register your birthday through your rewards account any time after it has passed in the current calendar year, rewards will not be added to your account until the day of your birthday in the following year. You will receive 50 points(100 points for Exclusive members, and 150 points for Premium members) on your birthday.

No, points do not expire.

There are three tiers of membership in the Program: Insider, Exclusive and Premium.  

Achieving Exclusive or Premium status requires a minimum spend per year. For example, if you reach a new tier on July 26th, your tier status will be reassessed on July 26th of the following year. All membership tiers enjoy a variety of benefits. Benefits may vary by tier and some tiers may have more Benefits than others. The type, timing and availability of any Benefits (including Rewards, special offers, exclusive events and advance access to products) will be determined by ATTITUDE. 

Insider: 

All members are Insiders upon enrollment. A member will remain an Insider indefinitely unless the minimum annual spend required to achieve Exclusive or Premium status is met. 

Exclusive: 

Exclusive status is conferred to Insider members who spend a minimum of $250-$600 (during the year) on fulfilled orders. If a member does not requalify for Exclusive status and does not qualify for Premium status, the member will revert to Insider status. 

Premium: 

Premium status is conferred to Insider/Exclusive members who spend a minimum of $600 (during the year). If a member does not requalify for Premium status and does not qualify for Exclusive status, the member will revert to Insider status.

When your total points cross a tier threshold you will receive an email welcoming you into the new tier.

Your membership tier is based on your annual spending. After that, annual requalification is required. This evaluation occurs over a dynamic 12-month period, starting from the date you first reach a certain tier.

During Points Multiplier Events, the number of points you earn per dollar spent is increased. For example, if a 2x Points Event is active, you will earn 2 points for every $1 spent instead of the usual 1 point. These events will be announced via our newsletter and on our website.

Members who make frequent purchases will receive additional rewards. For example, making 3 purchases in a year over $75 (before taxes) each will earn you 100 points. Additionally, Exclusive and Premium members enjoy increased points earnings and exclusive benefits.

Throughout the year, 3 orders of $75 or more (before taxes and promotions) will earn you an additional 100 points on your order. The points will be automatically added to your profile after the third order of $75+.

We’d be sad to see you go. If you’d like to leave our rewards program, please contact our Customer Care team, and they’ll assist you in closing your rewards account.