Shipping & Refund policy
Customs regulations causing tempory delays
Due to circumstances beyond our control, delivery times may be temporarily extended. In collaboration with our carriers, our teams are working hard to roll out an improved process that will take effect next week. We apologize for the inconvenience and thank you for your understanding.
Shipping Method
ATTITUDE will use its best commercially efforts to deliver items as quickly as possible, and within any time indicated, but any delivery date is approximate only. All items are delivered by a third party, and delivery is governed by their shipping contracts and is beyond our control. ATTITUDE shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay in delivering the goods to you.
All orders placed via our Site will be shipped by our shipping carriers or by Canada Post from our distribution centre located in the Montreal area, province of Québec, Canada.
If you reside in the United States and your order is shipped by Canada Post, please note that when the package crosses the border, it is tendered to USPS. Therefore, you can track your package directly on their website with the same tracking number. You'll have a more accurate information on your package whereabouts.
Delivery Locations
Items offered on our site can only be shipped to addresses located in Canada (Northwest Territories, Nunavut and Yukon not included) or located in the United States (Hawaii, Alaska and Puerto Rico not included). Please also note that we are unable to deliver to Post Office boxes.
Please make sure that the recipient's address is correct. We are not responsible for orders that cannot be delivered or that are not received because you provided the wrong address for the recipient.
Delivery Time
Your order will be processed and shipped within 2-3 business days of the order date. Orders are only processed and shipped on business days, Monday through Friday, excluding all Canadian holidays.
Once the order is prepared and shipped, the standard estimated delivery time is 4-7 business days. However, due to current changes in customs legislation beyond our control, these delays may be exceptionally extended for an as yet undetermined period.
Please note that during high-volume promotional events like Black Friday and Boxing Day, your delivery might take a little longer than usual. With so many orders coming in, our team is working extra hard to get your package ready as quickly as possible. That being said, our shipping partners may also experience delays that are out of our hands. We truly appreciate your patience and understanding during these busy times.
Shipping and Handling
Standard shipping (4-7 business days) is available for the following rates:
- Orders less than $29.99: $12.99
- Orders from $30.00 to $68.99: $9.99
Shipping is free on all orders of $69 and more*. Shipping discount will be applied at checkout.
Packaging
The box your products have been packaged in is made from recycled and recyclable material and is also filled with biodegradable and compostable starch packaging peanuts. Our eco-friendly packaging is designed with you and the planet in mind!
Refund or exchange
Products purchased on our website are firm sales. For reasons of hygiene, safety, and to reduce our environmental footprint by limiting additional packaging and transportation, we do not accept returns or exchanges. Please note that we do not offer compensation or refunds for reasons such as personal preference, including fragrance, texture, or other non-defect related concerns.
If your product is defective, however, we will gladly assist you. Online orders cannot be returned to physical retail stores. If your product was purchased directly from the ATTITUDE online store, please contact us. If your product was purchased through one of our authorized retailers, please contact them directly, as they will handle your request.
Damages and Issues
Please inspect your order upon reception and contact us immediately if any of the items are defective, damaged missing or if you received the wrong items. This way we can evaluate the issue and make it right.
Please contact us and we will be happy to help you.
Photos of the damaged box and damaged products are mandatory to process your request. A claim will be filed with our shipping carriers by one of our customer care representatives.
Once our team and the carrier receive all the required information (pictures, details, etc.), we will then be able to offer compensation for any damaged items.
Please note that after 30 days (from the date of shipment), unfortunately we will not be able to process your request.
If you have allergies, be sure to double check the ingredients before placing your order. In the event of an allergic reaction, you will be asked to provide us with the batch numbers found on the packaging of the product(s) concerned. We will process your request; an investigation will be launched and we can then assess the situation and offer compensation.
Questions
If you have any questions about your order, please contact us.